FAQ

What are the different checkout codes for rescues that you donate to?

How do we get a rescue on the donation list?

Just shoot us an email at info@houndhouseandco.com with the name and contact info of the rescue you would like to see added. We will get in touch with them and work to get them added.

Why won't my wood wick stay lit?

Keep your wood wick trimmed to about 1/8 of an inch. Also, make sure to remove old charred pieces from previous use. Wood wick candles like their wicks short and won't perform with a long wick. You may also have to hold your match or lighter to the side of the wood wick for an extra few seconds.

Why is my candle tunneling and how do I stop it from happening?

When burning your soy wax candle you should always allow for enough time to get a complete melt pool. Soy wax has a memory. If extinguished before a full melt pool it will continue to tunnel with each burn.

** A full melt pool is when the candle has been burned long enough for the melted wax to reach all sides of the candle container.